Frequently Asked Questions

There are no additional pickup charges. We offer the pickup service free of cost.

Pickup can be ordered any time before 4pm.

You can track your shipment as follows: web Tracking (http://portal.aacargoservices.com/Track/Cn)

You can either visit our express center or call us at our helpline, 042-35113506. When doing so, you should be sure to have the address where the shipment will be booked / picked up from, and the city, country and postal code of where it will be delivered.

We will make up to 2 attempts to deliver a shipment. Our courier rider will leave a message indicating a delivery was attempted, and information as to where you should call for further information (such as the address of the location from where you can pick it up).Most of the times the shipment can then be picked up from the nearest cargo office. If a shipment is not delivered due to change in address, business closure, etc., the shipment will be returned to the sender/ consignor.

Don’t worry if you are not available. We can hand over your parcel to your family members, colleagues or a neighbor and collect proof of delivery. If no one is available, our courier will leave a message and will make another attempt at your convenience.

If your monthly bill is incorrect you may contact us with in 10 to 15 days for your queries after submission of bill which is submitted by 5th of every month.